HCS: Problem-solving by Apple Certified Professionals

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Nov
17

New Setup Assistant Features

New Setup Assistant Features

With the release of new hardware features in the MacBook Pro (13-inch/15-inch, Late 2016, Four Thunderbolt 3 Ports) the setup assistant has added a few new steps. 

Apple annocued that the new Macbook Pros would have Touch ID and like iOS Devices the setup assistnat now includes adding a finger print when a computer is initially being configured. Similar to iOS you simply apply your finger to the Touch bar on the far right corner, where the power button was, and let macOS capture your finger print. Should you need to add or remove fingerprints simply naviagte to System Preferences and you will now see a new Touch ID preference pane. It is also caled out in the user guide that you can:  

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2707 Hits
Nov
11

Required Fonts in /System/Library/Fonts/

Mountain Lion (10.8) and earlier

You must never remove Lucida Grande. Without that font, the system will not boot. If you remove it while the system is active, you will lose control of all menus, essentially locking you out of your Mac.

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2343 Hits
Oct
24

macOS Sierra Update 10.12.1 improvements and fixes

  • Adds an automatic smart album in Photos for Depth Effect images taken on iPhone 7 Plus
  • Improves the compatibility of Microsoft Office when using iCloud Desktop and Documents
  • Fixes an issue that may prevent Mail from updating when using a Microsoft Exchange account
  • Fixes an issue that caused text to sometimes paste incorrectly when using Universal Clipboard
  • Improves reliability of Auto Unlock with Apple Watch
  • Improves security and stability in Safari
  • Fixes an issue that may cause Mail to display unnecessary password prompts for AOL accounts
  • Improves compatiblity with Fujitsu ScanSnap scanning software
  • Addresses a “Filter Failed” error when printing to some Canon printers
  • Fixes an issue that may prevent Grapher files from opening
  • Brings back the Safari option to “never use font sizes smaller than” for displaying fonts on webpages
Enterprise content:

Improves reliability of System Image Utility and image tool when creating network disk images.

Apple Security updates included as well
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2229 Hits
Oct
24

IOS 10.1 update

Camera and Photos

  • Introduces Portrait Camera for iPhone 7 Plus that creates a depth effect that keeps your subject sharp while creating a beautifully blurred background (beta)
  • People names in the Photos app are saved in iCloud backups
  • Improved the display of wide color gamut photos in the grid views of the Photos app
  • Fixes an issue where opening the Camera app would show a blurred or flashing screen for some users
  • Fixes an issue that caused Photos to quit for some users when turning on iCloud Photo Library
Maps

  • Transit support for every major train, subway, ferry, and national bus line, as well as local bus systems for Tokyo, Osaka, and Nagoya
  • Sign-based transit navigation including layouts of all underground structures and walkways that connect large transit stations
  • Transit fare comparison when viewing alternative transit routes
Messages

  • New option to replay bubble and full screen effects
  • Messages effects can play with Reduce Motion enabled
  • Fixes an issue that could lead to contact names appearing incorrectly in Messages
  • Addresses an issue where Messages could open to a white screen
  • Addresses an issue that could prevent the report junk option from displaying with unknown senders
  • Fixes an issue where videos captured and sent in the Messages app could be missing audio
Apple Watch

  • Adds distance and average pace to workout summaries in the Activity app for outdoor wheelchair run pace and outdoor wheelchair walk pace
  • Fixes issues that may have prevented Music playlists from syncing to Apple Watch
  • Addresses an issue that was preventing invitation s and data to appear in Activity Sharing
  • Fixes an issue that was allowing Activity Sharing to update over cellular when manually disabled 
  • Resolves an issue that was causing some third-party apps to crash when inputting text
Other Improvements and Fixes
  • Improves Bluetooth connectivity with 3rd party accessories
  • Improves AirPlay mirroring performance within waking a device from slep
  • Fixes an issue where playback would not work for iTunes purchased content when the “Show iTunes Purchases” setting is turned off
  • Fixes an issues where certain selfie apps and face filters used with the FaceTime HD Camera on iPhone 7 and iPhone 7 Plus did not display a live preview
  • Fixes an issue in Health where individual strokes are converted to separate characters when using the Chines handwriting keyboard
  • Improves performance of sharing websites from Safari to Messages
  • Fixes an issue in Safari that caused web previews in tab view to not display correctly
  • Fixes an issue that caused certain Mail messages to be reformatted with very small text
  • Fixes an issues that caused some HTML email to be formatted incorrectly
  • Fixes an issue that in some cases caused the search field to disappear in Mail
  • Fixes an issue that could prevent Today View Widgets from updating when launched
  • Fixes an issue where Weather widget sometimes failed to load data 
  • Fixes an issue on iPhone 7 where Home Button click settings would not appear in search results
  • Fixes an issue that prevented spam alert extensions from blocking calls
  • Resolves an issue that could prevent alarm sounds from going off
  • Fixes an issue where audio playback via Bluetooth would cause the Taptic Engine to stop providing feedback for some users
  • Resolves an issue preventing some users from restoring from iCloud backup 
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2548 Hits
Oct
13

Troubleshooting Netboot on Cisco Switches

There is a feature on Cisco switches called “DHCP Snooping”.  This feature seems to break Netbooting from OS X servers.  The Netboot image will advertise on your network but you will not be able to boot from it.  To solve the problem you need to Trust DHCP Snooping on the Cisco port that the OS X Netboot server is plugged into.

On a Cisco switch, the commands should be similar to what’s shown below:

Myswitch(config)#interface GigabitEthernet3/47

Myswitch(config-if)#ip dhcp snooping trust

If you’re having this issue and your NOT using Cisco switches, check your switch manual to see if DHCP Snooping is supported and disable it on the switch port that your OS X server is plugged in to.
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2587 Hits
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